Case Management
Case management solutions are applications designed to support complex processes that requires a combination of human tasks and electronic workflow. Case Management solutions support the workflow, management collaboration, storage of images and content, decisions, and processing of electronic files or cases.
How Case Management Impacts Business
Casework is complex and often involve a repeatable process. At times, each case will present a unique situation that involves complex interactions between content, people, business and regulatory policies to achieve an optimal outcome.
When the processes involve ‘variances’ within the process flow and require a specific set of outcomes that are dependent on these ‘variances’, a case management solution typically is the only answer.
Case Management Solutions bring core functionality that expands to each vertical industry or specific BPM through its features specific to addressing client needs. Case management capabilities may be integral to address a particular vertical market such as investigations. Whereas, customer service support involves other features to ensure organizations are met with the functionality required to deliver best class services.
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