The most valuable investment a company can do is to purchase the loyalty of their customers by providing the best customer service. Nothing is more valuable than a satisfied, happy and most importantly a loyal customer. It is considered as the most powerful marketing tool. Companies mostly focus on the product’s quality and quantity but they should also equally emphasis on their customer service too.

The term ‘customer service’ stimulates different thought processes in people’s mind depending on their experiences. To some people, it reminds of pleasant and unforgettable memories in a positive way and to some, it is just the opposite. Prioritizing customers first is very necessary for a business if it needs to prosper because loyal customers bring trustworthiness and also bring in more clients and business.

There are some methods through which great customer services can be given:

· Product Knowledge:

Before sharing any fact or replying to the customer it is necessary for the representative to have complete knowledge about the company’s products and services. Once you said anything to the customer it needs to be fulfilled because customer service is all about word of mouth.

· Looking through customer’s eye:

It is very necessary to think and to keep yourself at the customer’s place once you receive any complaint from them. Never ignore and always try to listen to them by keeping yourself at their place.

· Every Gesture Speaks:

It is important for a company’s employee to learn to respond in a polite way to the customers because your actions play an important role while you deliver dialogues. It is really important to work on the body language and choice of words while you speak to your customer.

· Be Courteous & Polite:

The small greetings and gratitude change the mood of a customer. If a representative has a soft tone and welcoming way of talking it automatically solves almost 25% to 30% of a customer’s problem and complaint.

· Respect & Responsiveness:

The staff of customer services should be given proper training on how to respect and be responsive to customers. They should be taught controlling their emotions of anger or irritation. While controlling the emotions it is necessary to also solve customer’s issue with full dedication so that they do feel the responsiveness they received.

· Accommodating Customers:

Never disappoint a customer due to some minor issues that can be resolved on the spot. Customers are potential brand ambassadors and it is necessary to fulfill their requirements and if needed go an extra mile to provide them the best services.

· Trust Building:

Providing influential customer service and correct information to your clients builds the trust between the consumers and the company. It is important to share and provide correct information to your customers so that the relationship last long.

· Customer Follow-up & Feedback:

This is the most important factor to be considered while working on customer service. One needs to keep a check on the complaints of the customer that whether it has resolved or not and most importantly is your customer satisfied because the feedback helps in improving the services.

The feedback is the most important part and it helps you discover where you need improvement in your business.